Terms and Conditions

Buying from Living Aids UK

Living Aids UK is operated by Makerfield Limited. For order or product enquiries, email info@livingaidsuk.co.uk or call 01254 247475, Monday to Friday, 8.30am–5.00pm.

Payment and prices

Available payment methods are shown at checkout. Payment is taken when you place your order unless a different arrangement is agreed. Product prices show the applicable VAT information. Delivery charges are calculated from your postcode and order before payment. Please check the selected option, quantities, delivery details and total before placing your order.

Delivery

Please see our delivery information for delivery arrangements. If an item is unavailable or there is a delay, we will contact you using the details supplied with your order.

Cancellations and returns

Consumer online purchases are covered by the Consumer Contracts Regulations 2013. Normally, tell us you wish to cancel within 14 calendar days after receipt and return goods within a further 14 days. Refunds are due within 14 days after we receive the goods or evidence of return, whichever is earlier. If goods have not been supplied, refunds are due within 14 days of cancellation. See our returns policy for return costs, standard delivery refunds and the exceptions for personalised, perishable and unsealed hygiene goods.

VAT relief

VAT relief is available only for eligible products and qualifying customers. Complete the eligibility declaration at checkout when applicable. Some items remain subject to VAT. The checkout shows the VAT and total payable before you pay. See our VAT exemption information.

Guarantees and your rights

Any manufacturer's guarantee is subject to that product's guarantee terms. Contact info@livingaidsuk.co.uk or 01254 247475 if you need help with a fault or warranty claim. Guarantees do not affect your statutory rights, including those under the Consumer Rights Act 2015 for faulty goods or goods not as described.

Privacy

See our privacy policy for how we use personal information and our cookie policy for browser storage and tracking.