Privacy Policy

Who we are

Living Aids UK is operated by Makerfield Ltd. This privacy policy explains how we collect, use and share personal information when you visit our website, contact us or place an order.

Makerfield Ltd is registered in England and Wales under company number 06256153.

Registered office: Kaprekar, 2nd Floor, 94 New Walk, Leicester, LE1 7EA.

Principal place of business: Makerfield Ltd, Tippings Farm, Wilpshire, Lancashire, BB1 9LP.

Information we collect

Depending on how you interact with us, we may collect:

• Account and contact details, including your name, address, email address and telephone number.
• Order and transaction information, including the products you purchase and delivery details.
• Information you provide in enquiries and correspondence.
• Your preferences for newsletters and other communications.
• Business details where relevant, such as your employer and job title.
• Technical and website usage information, including your IP address, browser details and pages visited.

Please only provide another person’s information where it is needed for your enquiry or order and you are authorised to do so.

How we use your information

We use personal information to process orders, arrange delivery, manage accounts and respond to enquiries. Where necessary, this processing is carried out to fulfil a contract or take steps at your request before entering into one.

We also use information to maintain business records, administer our website and handle complaints or legal claims. Where appropriate, we rely on our legitimate interests, taking your rights and interests into account.

We may process information to meet legal obligations, including accounting and tax requirements.

We may send marketing communications where we have your consent or another permitted basis. You can ask us to stop sending these communications at any time.

Who we share information with

We may share relevant information with suppliers, delivery providers and subcontractors where necessary to fulfil your order or provide a service.

Payments are handled by the payment provider selected at checkout. Relevant transaction information is shared with that provider to process your payment.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.

How long we keep information

We keep personal information only for as long as necessary for its purpose, including any applicable legal requirements.

Our stated retention periods are:

• Account and enquiry information: six years after the last contact.
• Newsletter and notification information: two years after the last contact.
• Service information: six years after initial contact.
• Transaction information: six years after the goods or services are supplied.

Some information may need to be retained for longer to meet legal obligations or deal with legal claims.

Your data protection rights

Depending on the circumstances, you may have the right to:

• Request access to your personal information.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your information.
• Ask us to restrict how we use your information.
• Object to certain uses of your information, including direct marketing.
• Request a portable copy of certain information.
• Withdraw consent where processing relies on consent.

These rights are subject to conditions and exemptions. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

To make a request, contact us using the details below.

You can also raise a concern with the Information Commissioner’s Office.

Cookies and website analytics

We use cookies to support website functions such as account access and maintaining your session. We may also use analytics technologies to understand how visitors use our website.

Where consent is required, these technologies should only be used after you have given consent. Simply visiting our website does not constitute consent.

If Google Analytics is enabled, you can read more about Google’s handling of information in its privacy policy.

Changes to this policy

We may update this policy from time to time. The latest version will be published on this page.

Contact us

For privacy enquiries or requests concerning your personal information:

• Email: info@livingaidsuk.co.uk
• Telephone: 01254 247475
• Post: Makerfield Ltd, Tippings Farm, Wilpshire, Lancashire, BB1 9LP.

Document credit

The original policy was based on a template from SEQ Legal.