Contact us
For help choosing a product, questions about VAT relief or an update on your order, use our contact details or send us a message below.
Get in touch
Need help choosing a product or checking an order? Our team can help with product details, availability, delivery and VAT relief.
Call or email us using the details below, or send a message using the form.
Living Aids UK
Phone: (01254) 247475
Email: info@livingaidsuk.co.uk
Hours: Monday to Friday, 8.30am–5.00pm
We aim to respond to all enquiries within 24 hours during the working week. If you contact us outside of our normal opening hours, we will get back to you as soon as possible on the next working day.
Send us a message
Frequently asked questions
How quickly will you respond if I contact you?
We usually respond to messages within one working day. During busy periods it may take a little longer, but we always aim to acknowledge your enquiry and keep you updated until your question has been fully resolved.
Can you help me choose the right product?
Yes. If you are not sure which living aid, mobility product, or daily-living support item is most suitable, please contact us with as much detail as you can. Let us know who the product is for, where it will be used, and any specific challenges you are trying to solve. We can then recommend options that are a good fit.
What information do you need about my order?
If you are contacting us about an existing order, it helps if you can include your order number, the name the order was placed under, and the postcode for the delivery address. This allows us to find your details quickly and give you accurate information about dispatch and delivery times.
If you have any other questions that are not covered here, please contact us using the form above or by phone or email and a member of our team will be happy to help.